The information held in the hearts and minds of concerned high ups of the so called Call Center Industry of pakistan is difficult to get. Suzzane Lombard and another American lady conducted a beautiful seminar in Karachi Pakistan. Please visit http://www.pakistancallcenters.com and see an excellent and very informative article “How to set up and successfully operate a Call Center in Pakistan”. I am sure that by going to different sites mentioned in this article you will be able to get replies to all your questions as well as a basic knowledge of call centers.