We do complain. But, I’ll tell you exactly why the complaints do no good. Because these companies have customer service numbers, and those calls are answered in the same call centres that we’re complaining about. Often, it is simply not possible to avoid dealing with them.
Of course, I am generalising. I am sure there are useful call centres in South Asia. But, it is a real problem. This is not about call centre professionals in the Western world complaining. This is a problem that has been noticed by consumers. So, you cannot just talk it away. It’s real.