Anwar, Are you paying your agents to brag about your center and you being a great boss!!! 🙂 seems like it.
Great companies are not built on “TALK” but on solid actions which I have seen lacking in most of the centers in Pakistan. There are only four centers in Pakistan who have managed to impress our scope study team. Three of them are in Islamabad. I do not wish to name them but i appreciated what I saw there. Solid processes and strong desire to learn and backing of strong financial institutes.
Karachi is yet to groom; it is not a matter of city bashing it is just that the outsourcing business is enabled by a peace ful environment and stability..period.
BTW I work for convergys and I am sure you knwo what is convergys.