Anwar hope you are fine.
Those who have inbound business would survive in the longer run. And those who have inbound are making enough money.
I grew a start up to the second largest inbound contact center in Pakistan, as you know.
HR might be an issue in Karachi but not in Lahore or Islamabad. The only problem that you face in inbound environment is the absentieesm and tardiness and that again can be taken care of by effect forecasting, planning and scheduling.
My experience and my thoughts
See you soon.