I am sure all of us appreciate that there are many dialects in US English, Arabic, Hindi and so on…
The point is one should have the ability to speak appropriately based on specific need with the right speed, accent, content and manners.
In the context of call centers for in bound the requirement and slightly different when compared to out bound.
The IQ of the agent, the managers support and the promoters support are so essential in the end customers need to get satisfied and in the process business builds.
GKM