Hi Jim
Please see the websites http://www.sacallcentre.com as wells as http://www.voices24.co.za and http://www.geda.co.za
I do not want to sound biased but we (SA) have the capacity to deliver quality world class service and the costs are still favourable. we understand that comapnies still need to look at costs while still maintaining a high level of quality and service excellence. Thus SA is a natural choice.The language and cultural similarities are close and time zone is not a problem. Read and drop me a mail to discuss further.
Rashideen