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All,
We are an Insurance company based in US and I am responsible for doing a feasability on setting up a 300 seater in India or Pakistan.I am looking for seasoned consultants to help us execute our outsourcing strategy in South Asia.
Please contact me through the forum; for confidentiality and limiting this to serious players only ; I am not publishing my ID right now.
Bye.
JRHi JR.
I am the MD for Vuya Manpower Contact Centre Solutions in South Africa which is a subsidiary of Manpower Inc. Have you considered South Africa as a possible destination? I can send you some information and perhaps point you to some consultants who will assist you with setting this up. SA is a serious player in the contact centre industry and we have the expertise to get it done right.Thanks Rashideen ,
Can you point me to some resources that I can read up on South Africa’s call center offerings.
… JR
Hi Jim
Please see the websites http://www.sacallcentre.com as wells as http://www.voices24.co.za and http://www.geda.co.za
I do not want to sound biased but we (SA) have the capacity to deliver quality world class service and the costs are still favourable. we understand that comapnies still need to look at costs while still maintaining a high level of quality and service excellence. Thus SA is a natural choice.The language and cultural similarities are close and time zone is not a problem. Read and drop me a mail to discuss further.
RashideenRashideen,
These are good resources; I saw the report on SA and it is a great effort. Hw can I get in touch with you…
JR
I will be interested to talk to someone who can help me in Pakistan/India/Sri lanka.
Hi Jim
Have you considered Guyana, South America. We have very good incentives currently for call centers. I am a consultant from Guyana. You have 5 years tax holidays and its only 3.5 hrs from Miami. Great English. Drop me a mail.
Bye Malcolm Sobers
Jim,
Have you considered how you are going to handle training once seats are filled? In particular communication/accent reduction training?
Jenn
