We are a retail travel organisations in UK, and are seriously considering moving our calls to Pakistan, preff. Karachi as we have travel associates there.
We would train the team etcc with our own resouces sent from the UK and also may base staff on a rota system.
I am interested in knowing the set up costs for a two way call centre that will eventually accommodate 15 people, and its reliability with PAK comms etc
Appreciate your prompt response