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Reply To: Majors problems of Call Centers

#15794
Sriram.Murthy
Guest

When call centers like to dance to client wishes ….thats bound to happen.
When incentives are based on AHT and surveys ….what do you expect.
Agents will reduce call time at the cost of not resolving the issue at hand…
Corporate Mantra
Blame games.
If the agents are taken care of ….there wont be any issues
S I M P L E