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Majors problems of Call Centers

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  • #15792 Reply
    B.Vishwanath Rao
    Guest

    If any body can suggest some major issues which are a cause of concern in any growing call center.
    For example:
    *Agent Malpractices (Call blocking, Releasing, wrong transferring etc.)

    *Non Resolution: Customer not getting one time solution on his 1st call to the company

    #15793 Reply
    Saeed Qadri
    Guest

    Hi,
    Apart from these i would say “high iteration rates” is a concern.
    Saeed Qadri

    #15794 Reply
    Sriram.Murthy
    Guest

    When call centers like to dance to client wishes ….thats bound to happen.
    When incentives are based on AHT and surveys ….what do you expect.
    Agents will reduce call time at the cost of not resolving the issue at hand…
    Corporate Mantra
    Blame games.
    If the agents are taken care of ….there wont be any issues
    S I M P L E

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Reply To: Majors problems of Call Centers
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