It is nice to see this thread about Call Center in Pakistan – very informatic.
I am heading the IT department of an international Airline Management company handling more than 40 clients (Airlines) with the presence in more than 35 countries. We are headquartered in Munich, Germany. Being as a head of IT, I am responsible to explore new ideas, how we can increase our services base for Airline industry. For this purpose I started to think about a Call Center with the focus on Airline industry. For this, I have selected Pakistan being as my own country and also I need to have the presence of my company in pakistan specially related to IT area.
But still I have few questions that I need to share with the participants of this forum, how we can design such a Call Center and which special services can be offered to Airline industry from that platform. The option of a joint venture is also open.
Any help and guidance will be appreciated.