Hi Gentlemen !!
I have been working as operations Manager for wireless-zone communication inc. in Montreal Canada. Wireless zone has been operating as an authorized dealer of canada`s second largest cellular service provider ROGERS AT&T.Currently we are operating a call centre of 120 seats and a customer service centre with 30 seats for both outbound telemarketing and inbound customer service. lately we are planning to take this call centre to pakistan and i am looking for someone who has established and is operating a call centre in pakistan to guide me start in the right direction,I am in Canada right now and i am willing to hire services and come down to Pakistan for consultation………also i will be very greatful if some can answer these questions
1. what is the call quality with IP phone, superphone.
2. to start a call centre of 50 seats what kind of band width is required
3. to start a call centre of 100 people what kind of band width is required for both voice and data and incoming and outgoing
4.what types of lines are available from PTCL, T1, T2, T3, DSL……………..i would really appreciate id some could help with this
4. what type of line is avail