Hi Mike :
Your experience and guidance really seems to be worth learning by any new call center, since we keep on interacting with quite a few new up coming centers since we provide work to them for tele-marketing, we shall be pleased to get in touch with you, talk and have some first hand knowledge about how you did that, we shall appreciate if you can e mail us on calloffshoreplan@aol.com and we shall get in touch with you to learn your experiences.
Thanks,
Kam Patel