Hi Just browsing on the net. Came across your notes. I can put you in touch with a senior Chairman in the UK who has run call centers and Paul who is upgrading one at this very time in India. Yes you can speak to both on back office operations as well Suggest you contact him and he can ACTUALLY demonstrate one working in real live mode from the UK, India and USA all conferenced in at the same time with a quality of voice which needs to be heard to be beleived.