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Reply To: Staffing


I may have not stated my question well. I have 30+ reps that are scheduled to work various shifts each day. Of course, each rep has a break schedule. My concern is that I do not know exactly how many reps I have on the phones at any given time. Short of adding up how many people should be in each hour, then subtracting the amount that are on break…I don’t have a better system. Put simply, if someone was to ask me how many reps do you have on the phones at 12:30 on a Monday…I would have to count…