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Reply To: Agent Trainee Questions


Sure… I am a Call Center Trainer.
1. What is your response when the customer says, “I am not interested”?

2. If the customer asks you a technical question that you not know the answer for, what will be your response?

3. What are some basic things you should know about USA customers? What is the best source for quickly finding this information? Look up USA weather, food, business, news, and family on the Internet.

Courageous decisions are the basis of success. Be confident.