Iam presently training under a new call center in Asia where Western companies outsource. I would like to receive suggestions and answers to possible trick/test questions that I would receive in a simulation test. Anyone kind enough to share their experiences?
I only know of possible test scenarios/questions to agents/Reps like, “Are you asian?”(You are catering to Westerners); “Give me your full name”; “I would like to get your telephone # pls”; and other questions not pertaining to the product. PLease! help me!