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Reply To: Call Center Agent’s Code of Conduct

Gene Reynolds

Guys… I think it’s a good idea, but frankly, I think that this “code of conduct” should be taken a step further and established a code not only for the agent to follow, but also for the employer to follow as well.

I suggest establishing something of a Call centre charter, where you list out no more than, say 8 to 10 items for the agent to follow and then follow that with 8 to 10 items that the business in return will adhere to.

Personally, it would feel far more balanced to the potential employee who will be working in your business.