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Reply To: Call Center Agent’s Code of Conduct


Perhaps the following ideas are worth the try:

Increase Customer Service & Satisfaction Level
 Recognise Needs & Expectations of all Internal & External Customers
 Increase Employee Productivity & Efficiency
 Ensure ongoing skills/training development
 Support Human Performance Management Infrastructure
 Develop & Implement a Culture of Continual Process Improvement
 Ensure Ongoing & Effective Communication Channel to Internal & External Clients
 Uphold Culture of Collaboration & Cooperation
 Always Available & Accessible
 Conforms with the Quality Process and with all company operational policies
 Instill Culture of Respect, Honesty, Integrity, Accountability and Favourable Work Environment
 Strive to Achieve High Operational Excellence & Effectiveness
 Emphasise the need for customer relationship building and avoid compromised by a conflict of interest.

Create and maintain a clean and safe working environment.

Answer calls in a friendly and enthusiastic manner.