Perhaps the following ideas are worth the try:
Increase Customer Service & Satisfaction Level
Recognise Needs & Expectations of all Internal & External Customers
Increase Employee Productivity & Efficiency
Ensure ongoing skills/training development
Support Human Performance Management Infrastructure
Develop & Implement a Culture of Continual Process Improvement
Ensure Ongoing & Effective Communication Channel to Internal & External Clients
Uphold Culture of Collaboration & Cooperation
Always Available & Accessible
Conforms with the Quality Process and with all company operational policies
Instill Culture of Respect, Honesty, Integrity, Accountability and Favourable Work Environment
Strive to Achieve High Operational Excellence & Effectiveness
Emphasise the need for customer relationship building and avoid compromised by a conflict of interest.
Create and maintain a clean and safe working environment.
Answer calls in a friendly and enthusiastic manner.