Sumita,
It is very unfortunate that this happened with you, but it is not wise to talk about this on an open forum. We all understand your frustration, yet the call center industry is very limited, People know one another by the first name. Please request the ansapoint team to remove this message from the forum in the interest of all. Name dropping can result in serious legal problems for both the forum and you.
Vishal Jhamb
Signature Consulting