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Reply To: Setting up Call Centers In India


Hello Ravi,

That may be because either they don’t knkow the reality or they don’t want to disclose real rates here.Both the case are true :(.

Yes location changes the costing because of few important factors:distance from sub marine hub,availability of agents(b’cuz churn rate you can’t reduce),and elcectricity conditions etc.But these variations can be justifiable if you start working on project report.