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Reply To: Aspect eWorkforce Management



Series 5 and 6 allow the segements to be imported through a CSV (comma seperated values) text file.

Currently our office allows the agents to enter their segments using an intranet form which then stores them in an access databse.

Several times a day we then export (one-click) the segments to a text file then import them into Series 5.

The whole process takes about 5 minutes to import and save about 400 segments.

All that is required is all users have a browser and the web server used is set up to run active server pages.