Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Aspect eWorkforce Management

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
  • #13426

    Does anyone know how to import segment data (from an external sourece – possible a speadsheet) into a segment worksheet?



    Series 5 and 6 allow the segements to be imported through a CSV (comma seperated values) text file.

    Currently our office allows the agents to enter their segments using an intranet form which then stores them in an access databse.

    Several times a day we then export (one-click) the segments to a text file then import them into Series 5.

    The whole process takes about 5 minutes to import and save about 400 segments.

    All that is required is all users have a browser and the web server used is set up to run active server pages.

    Saeed Qadri

    Just setup a macro in excel to export data in CSV format and then import directly in series 5.

    Saeed Qadri

Viewing 3 posts - 1 through 3 (of 3 total)
  • The forum ‘Call center’ is closed to new topics and replies.