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Reply To: Capacity planning and forecasting

#13221
Manoj
Guest

Hi Manoj

I appreciate your help in defining calls per hour i would be grateful if u can provide me calculations to this answer, If you have any material on an excel base sheet which can tell u for this specfied call volume “X” number of agents will be required to cater this volume defining on half hourly basis.

Rg
Dharmendar
Karachi.