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Reply To: VOIP callcentre

VoIP call centre in Baroda

We are exploring possiblity of having VoIP based smallish call centre(5 seat) both inbound and outbound to cater to support requirements of our parent company in UK.
Has anyone set up a VoIP based call centre?
What is QoS achieved via internet?
Any information regarding hardware/software used would be great..

Thanks in advance,