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Reply To: VOIP callcentre


Hi Amit and Mahesh
Thanks for the reply.

Amit, I am not using Voip. I thought VOIP would eliminate huge costs per call and also connectivity problems at a high initial investment cost! You say that the problem is sure to crop up with VOIP.. I need to know how! Please elaborate why the problem would exist with VOIP.

We have DOT and Bharti lines here. I am not sure about the technology is internally used.

How can I control the cables and switches at all?!

Please reply and help!