1. We seem to lack focus.
2. Accent is imp.
Content is essential.
Solution is Very Very imp.
3. Trainers need to be trained.
Agents need get an over all exposure on
– Business ( Domain Specific )
– Culture ( Country Specific )
– Behaviour ( Generic )
…. Many other aspects.
4. HR guys are working on back dated needs.
They need tons of staff and are mining from barron fields.
They do not co operate.
A very very pathetic situaion.
5. Moral and Ethical practice need of the hour.
6. HUMAN Resource creation SHOULD be given PRIORITY with humanity.
Live and let live.