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Reply To: Setting up a Call Centre in India


Someone please give me an exhaustive list of equipment needed to set up a 60 seater voice(inbound and outbound) and a 40 seater (bulk mailing). Software and hardware. This is apart from the PCs, server, Predictive Dialer(including IVR,ACD and CTI) and networking equipment.Also I’m assuming a 2MB IPLC should service the operation adequately. Is this correct?