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Reply To: Setting up a Call Centre in India

#12909
Vishal Jhamb
Guest

The information required is the following:
General salaries of people in a Call Center:
. Agent 8000 – 14000 P.M
. Team Leader 15000 – 20000

. Supervisor 25000 – 35000 P.M

. Contact Center Manager 35000 – 50000 P.M

. IT support ( Facility Management is usually available for 4-5000 US $ P.M

. Trainer 30000 – 40000 P.M

. Project Manager 30000 P.M ( Usually Campaign Manager )

. HR person 20000 – 30000 P.M

. Financial person ( Sr, Manager ) 30000-35000 P.M

. Clerical 12 – 15000 P.M

. Sales ( BDM ) 30 – 40000 P.M

All figures are Ball park + Pick up and Drop & Food on shift

. Churn rate per year 20% P.M

The cost of setting up a state of an art Facility in India ( On Rent ) with Minimum 48 Seats ( 2 T1’s ) is approx 6 Lacs INR Per Seat ( End to End ) with a moderate technology blend and 2 Months working Capital in place.

Vishal Jhamb