this is sreedhar here from baroda/gujarat with 25 pcs and looking ot open a call centre
1.Pl let me know the basic infrastructure facilities reqd to run & manage call centre?
2.What will be probable investment required & what are returns on investment?
3.What are agencies providing franchise/support with reputed call centre management?
4.Pl brief note on present status of call centres & their sustainability considering present economic downtrend & cut-throat competetion in India?