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Reply To: Tips to Improve the Outbound call center


Dear Arul,
To improve outbound call center operations you shall have following in place:
A good dialer(PD,PW and AOD)
A Good calling list
Centeralised reporting facility to know online who is performing and who is the sinker.
Least IPLC Glitches.
Motivated team and
Rational ROI expectations.
Deepak Handa