I am going to present a paper on call centre technologies and advancement. Can anyone give me some tips to improve the outbound call centre operation??.
I heard a lot about Inbound call centre. Wanted to hear more about the outbound call centre. It will be helpful, if someone reply to this message
To improve outbound call center operations you shall have following in place:
A good dialer(PD,PW and AOD)
A Good calling list
Centeralised reporting facility to know online who is performing and who is the sinker.
Least IPLC Glitches.
Motivated team and
Rational ROI expectations.
AS an american working in the call center industry, I have to say that ACCENT is soooooo important!!!
Many Americans who aren’t india usually don’t have many Indian friends (this isn’t true for everyone). So when an indian sounding person in callling, the prospect figures this person is telemarketing and the call could be lost.
iCall India is making 100-120 calls per hour and depending on the calling list, the percentage of calls actually resulting into a conversation can be obtained. The usual hurdles are : answering machine, fax, wrong number, caller id etc.
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