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Tips to Improve the Outbound call center

Viewing 10 posts - 1 through 10 (of 10 total)
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  • 21st February 2002 at 10:36 #12087
    Arul
    Guest

    Hi,
    I am going to present a paper on call centre technologies and advancement. Can anyone give me some tips to improve the outbound call centre operation??.
    I heard a lot about Inbound call centre. Wanted to hear more about the outbound call centre. It will be helpful, if someone reply to this message

    26th February 2002 at 09:51 #12088
    Deepak
    Guest

    Dear Arul,
    To improve outbound call center operations you shall have following in place:
    A good dialer(PD,PW and AOD)
    A Good calling list
    Centeralised reporting facility to know online who is performing and who is the sinker.
    Least IPLC Glitches.
    Motivated team and
    Rational ROI expectations.
    Deepak Handa

    6th March 2002 at 14:22 #12089
    Erik Hauser
    Guest

    AS an american working in the call center industry, I have to say that ACCENT is soooooo important!!!

    Many Americans who aren’t india usually don’t have many Indian friends (this isn’t true for everyone). So when an indian sounding person in callling, the prospect figures this person is telemarketing and the call could be lost.

    7th March 2002 at 09:21 #12090
    Arul
    Guest

    Hi,
    Thanx Deepak & Eric. Could you please tell me.. what is the average number of calls a agent will be making per day????

    9th March 2002 at 09:40 #12091
    Deepak Handa
    Guest

    Daer Arul,

    Between 150-200 calls/hr.using a good Predictive Dialer like Concerto/Davox.
    Deepak

    11th March 2002 at 19:16 #12092
    Vinay Talwar
    Guest

    Hi Deepak,

    Is that 150-200 calls/hr or per day ? should be per day, right ?

    Can you let me know of some Call Centers in India which are
    actually consistantly achieving this ? it would be great help.

    Regards,

    Vinay Talwar

    12th March 2002 at 09:08 #12093
    Deepak
    Guest

    Dear mr. Talwar,

    I do think and write especially on this forum, I appreciate your concerns anyway.

    Deepak

    12th March 2002 at 09:08 #12094
    Sebastin
    Guest

    Hi Vinay,
    Jeppiaar Software Park, Chennai is making 170 to 200 calls per day with good results.

    18th March 2002 at 12:11 #12095
    Usha Mallya
    Guest

    are we talking of 150 calls or contacts per day, if its calls, how many contacts would that translate into?

    5th April 2002 at 09:17 #12096
    Nirav Manubhai
    Guest

    iCall India is making 100-120 calls per hour and depending on the calling list, the percentage of calls actually resulting into a conversation can be obtained. The usual hurdles are : answering machine, fax, wrong number, caller id etc.

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