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Hi,
I am going to present a paper on call centre technologies and advancement. Can anyone give me some tips to improve the outbound call centre operation??.
I heard a lot about Inbound call centre. Wanted to hear more about the outbound call centre. It will be helpful, if someone reply to this messageDear Arul,
To improve outbound call center operations you shall have following in place:
A good dialer(PD,PW and AOD)
A Good calling list
Centeralised reporting facility to know online who is performing and who is the sinker.
Least IPLC Glitches.
Motivated team and
Rational ROI expectations.
Deepak HandaAS an american working in the call center industry, I have to say that ACCENT is soooooo important!!!
Many Americans who aren’t india usually don’t have many Indian friends (this isn’t true for everyone). So when an indian sounding person in callling, the prospect figures this person is telemarketing and the call could be lost.
Hi,
Thanx Deepak & Eric. Could you please tell me.. what is the average number of calls a agent will be making per day????Daer Arul,
Between 150-200 calls/hr.using a good Predictive Dialer like Concerto/Davox.
DeepakHi Deepak,
Is that 150-200 calls/hr or per day ? should be per day, right ?
Can you let me know of some Call Centers in India which are
actually consistantly achieving this ? it would be great help.Regards,
Vinay Talwar
Dear mr. Talwar,
I do think and write especially on this forum, I appreciate your concerns anyway.
Deepak
Hi Vinay,
Jeppiaar Software Park, Chennai is making 170 to 200 calls per day with good results.are we talking of 150 calls or contacts per day, if its calls, how many contacts would that translate into?
iCall India is making 100-120 calls per hour and depending on the calling list, the percentage of calls actually resulting into a conversation can be obtained. The usual hurdles are : answering machine, fax, wrong number, caller id etc.
