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Reply To: Cost per call

Shinta Octavia

Thanks for your help, friends!
I just wanna know how call center industry calculate it. The basic formula is total fixed cost and operational expense divided by total call volume. But what kind of cost categorized as fixed cost that every company should define depend on their accounting practices.
Is there call center international standart for call center performance measurement like ISO. So call center industry have the same definition when we talk about something.
Thank you