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Reply To: Staffing for Call Center

#11872
Thorsten Belicke
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There are some erlang calculators on the web for free of course. As well as some more sophisticated software that employs neural net technology and artificial intelligence. I agree with last response. Carefully determine cost to manually schedule-usually some increasing number of agents and/or shift flrxibility or value of each call will allow you to calculate your need ( manual vs automation)

regards
Thorsten Belicke