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Reply To: Staffing for Call Center

Thorsten Belicke

There are some erlang calculators on the web for free of course. As well as some more sophisticated software that employs neural net technology and artificial intelligence. I agree with last response. Carefully determine cost to manually schedule-usually some increasing number of agents and/or shift flrxibility or value of each call will allow you to calculate your need ( manual vs automation)

Thorsten Belicke