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Staffing for Call Center

Viewing 4 posts - 1 through 4 (of 4 total)
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  • 5th December 2001 at 19:28 #11869
    Rubén Escalante
    Guest

    Hello I need to know if you know anything abaot a software for generete staffings

    6th December 2001 at 12:12 #11870
    SANJAY BANGROO
    Guest

    GO FOR BLUE PUMPKIN

    18th December 2001 at 15:18 #11871
    Adriaan Baston
    Guest

    Depending on the size and scope of your call-centre you might not need a software solution.

    It is worth taking a long, careful look at what exactly you need before embarking on a potentially long and expensive implementation.

    If you would like some more background information you can contact me on +31-628785034

    Best wishes,

    Adriaan Baston

    9th January 2002 at 20:16 #11872
    Thorsten Belicke
    Guest

    There are some erlang calculators on the web for free of course. As well as some more sophisticated software that employs neural net technology and artificial intelligence. I agree with last response. Carefully determine cost to manually schedule-usually some increasing number of agents and/or shift flrxibility or value of each call will allow you to calculate your need ( manual vs automation)

    regards
    Thorsten Belicke

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