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Staffing for Call Center

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #11869 Reply
    Rubén Escalante
    Guest

    Hello I need to know if you know anything abaot a software for generete staffings

    #11870 Reply
    SANJAY BANGROO
    Guest

    GO FOR BLUE PUMPKIN

    #11871 Reply
    Adriaan Baston
    Guest

    Depending on the size and scope of your call-centre you might not need a software solution.

    It is worth taking a long, careful look at what exactly you need before embarking on a potentially long and expensive implementation.

    If you would like some more background information you can contact me on +31-628785034

    Best wishes,

    Adriaan Baston

    #11872 Reply
    Thorsten Belicke
    Guest

    There are some erlang calculators on the web for free of course. As well as some more sophisticated software that employs neural net technology and artificial intelligence. I agree with last response. Carefully determine cost to manually schedule-usually some increasing number of agents and/or shift flrxibility or value of each call will allow you to calculate your need ( manual vs automation)

    regards
    Thorsten Belicke

Viewing 4 posts - 1 through 4 (of 4 total)
Reply To: Staffing for Call Center
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