I’ve recently joined a new team which is developing a call center application. I want to know:
(0) What are the necessary required components.
(1) The role of PBX and Dialogic card in this.
(2) How to use functionalities of TAPI on the development of this appln.
(3) How to manage the incomming calls and rout to a particulat Agent Terminal.
The Call center needs to have aproax 10-15 agents.
Any kind of information regarding this is highly appreciable.
Thanks in advance.