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We are an inbound call centre thinking of using IVR. The problem is a rise of certain calls at the beginning of month (clients tell us their counter numbers) so we are not able to handle all the calls. We would like to transform this kind of calls to an autoanswerer. Has anyone practised something like this? Is IVR the best solution?
Thanks in advance
Marko
Use IVR to do some auto and simple
working,for example,Fax,record voice,and some short reply message is a good idea.But you should do
some works in IN’s auto services.DEFINITELY YES IF YOUR QUERIES/CALLS ARE DATABASE RELATED.
IN CASE U REQUIRE MORE DETAILS U CAN WRITE TO ME ON
SANJAYBANGROO@YAHOO.COM EXPLAINING THE OPERATION OR SERVICES WHICH U R OFFERING TO THE CALLERS.
I HAVE IMPLEMENTED A NUMBER OF IVR BASED SOLUTIONS.FOR SIMPLE/PLAIN USAGE that is for some auto and simple working , for example,Fax,record voice,and some short reply message there is no need to go for a costly / expensive solution like IVR , it can be achieved/done in other ways but as I have mentioned earlier that if the queries or calls are database related then u need an IVR. For simple messages and call hold to reduce the number of calls landing on the live agents or to give some delay to the callers we can have other simpler and cost effective solutions.
You should consider Virtual Hold.
This is a great product. The basic function is that it prompts callers, based on an estimated queue hold time threshold exceeding, to leave a phone number for call back. The customer does not loose their place in queue, an outbound call is initiated to the customer when the resources are available. This increases customer satisfaction, reduces telecomm costs and levels the spikes.
I am a national Recruiter and work directly in the call center software arena..The #1 company that I would recomend is Comverse Infosys. Take a look at their web site and this will help you ALOT
Hi,
I’ve recently joined a new team which is developing a call center application. I want to know:
(0) What are the necessary required components.
(1) The role of PBX and Dialogic card in this.
(2) How to use functionalities of TAPI on the development of this appln.
(3) How to manage the incomming calls and rout to a particulat Agent Terminal.The Call center needs to have aproax 10-15 agents.
Any kind of information regarding this is highly appreciable.
Thanks in advance.
Sanjay Gupta.
Dear sir,
I am interested in learning IVR. I am BE graduate. I have no knowledge of IVR. But i am very keen in learning it. Since i have very good capabilities. I hope , I can learn it fast. Please help me to understand IVR technology and how to program it in VB.
Please suggest me all the books on IVR. I want books which talk about IVR from scratch as well as advanched.
If you have any sample program in any language i.e. in java,Vb, please send it to me. I am familiar with java,VB,C++.
If give the all the details to develop IVR in vb, i shall be realy grateful to you.
Regards
