Thank you for your responses. Cosmic: I would be interested in those sites where I could view/buy reports from existing call centres, both technical and financial.
Cynic:I’m sure there are more than 2 things we need!! We are absolutely starting from square one here…very much in the research stage at this point.
After I sent my first post, I realized I should perhaps mention that we are located in a remote part of British Columbia, Canada.Access to adequate telecommunications infrastructure is an issue, but the governemnt has been promoting broadband in rural areas as part of an economic development strategy.