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Reply To: How to start a Call Centre trng Insitute


Sub: Enterprise Training

Information Exchange India Ltd (IEIL), Chennai, is the pioneer in Convergence Solutions in the Country. IEIL is offering Enterprise courses for training skilled manpower for Contact Centers.

IEIL is also setting up Contact Centers as outsourcing centers for companies in US and other countries. The US operations are based in Troy, Michigan USA. The centers will be doing work for insurance, automobile, real estate, cable network and consumer segments.

Over the last decade IEIL group has successfully offered customer support services to many MNC’s. It is also into training for the last 15 years in IT services and technology area.

The Enterprise courses offer Technology training, Skill level improvement and customer orientation, Agents to Managers, all aspects of Contact Center handling are covered.

The training programs and materials are designed as per training methods in US, with faculty well versed in the subject. IEIL has trained and placed several students.

A Study of the IT enabled Services industry requirements undertaken by National Association of Software Manufacturers (NAASCOM) and Mckinsey, a leading international Consultancy Organisation indicates that during the next three years, the demand from the industry will be in the region of over 2,50,000.

IEIL will be happy to offer its help in training or placement, you may contact the undersigned or K.Balasubramanian for more information. We are attaching a brief outline of our training courses for your reference.

Thanking You,

With regards,