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Reply To: Help with incentive plan

#11318
PLC
Guest

Our incentive plan began Jan 01. Initially our focus was for refunds to be less than 5% of our total revenue. At 5% each CSR receives a $100 bonus. Each 1/2% is an additional $50. This has been very motivating for our reps. We are currently adding additional requirements such as response time, customer satisfaction etc.
Good luck with your new career.