2nd May 2001 at 18:08 #11318
Our incentive plan began Jan 01. Initially our focus was for refunds to be less than 5% of our total revenue. At 5% each CSR receives a $100 bonus. Each 1/2% is an additional $50. This has been very motivating for our reps. We are currently adding additional requirements such as response time, customer satisfaction etc.
Good luck with your new career.