Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Reply To: Routing the calls on queue


Hi Julian:

To answer your questions,
1. Call queue is normally associated with ACD.

2. I am not familiar with Centrex, but most PBX’s have ACD an add-on product and in some PBX’s it’s a built-it feature.

Hope this helps!