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Reply To: Engaged Tones


One further thought, the number of actual callers will be determined by the type of business you are involved in. Ask yourself, would you ring again if you got the engaged tone.
If you are a sales line, the number of individual callers may be much higher than if your are a claims service/helpline where callers have a real need to contact you.
The number of repeats is almost certainly directly linked to how important it is to the customer to get in contact you.