1st October 2000 at 13:19
#11226
Rakesh Luthra
Guest
Dear John
Service level Percentage
Service level % = accepted calls * 100
——————-
Total Calls Offered
Total Calls Offered = Actual Calls Landing in hunt group or VDN
Accepted Calls = Calls landed on ACD and attended within Acceptable Service Level
Any Queries are welcomed.
Email : luthra@india.com