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Reply To: Service Level

#11226
Rakesh Luthra
Guest

Dear John

Service level Percentage

Service level % = accepted calls * 100
——————-
Total Calls Offered

Total Calls Offered = Actual Calls Landing in hunt group or VDN
Accepted Calls = Calls landed on ACD and attended within Acceptable Service Level

Any Queries are welcomed.

Email : luthra@india.com