Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Reply To: Staffing shrinkage Factor

Charlie Snedden

We have a number of call centres here under the one roof. At one time our Shrikage was 55%. Its a long story how that came about, how ever, we have now implemented a Shrinkage target for evry team in th call centre of 30%. This is all shrinkage.

In doing this our productivity no stands around 75%, which is a great improvement.