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Reply To: Performance Measurement

#11146
Joost
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Harsha,

See if you can find some callcenter close to the SC you are staffing. Contact them and see if you can find out where they found their resources and through which channels. And know that in Belgium (and Europe in general) there are some offices specialised in finding and training Call and/or Service center employees from all levels.
Those should exist in Asia as well!