30th January 2001 at 14:43 #11026
Thanks for the information. Our current compensation package is not tied to performance, only tenure. That may be part of our problem. We do have a bonus plan which we are currently restructuring because it was not much of a motivator. I would love to talk with you more about what works and doesn’t work in your call center. Please let me know if you are interested and we can exchange email addresses.