We have a similar incentive, but we base ours off of conversion, calls per hour and revenue per call. What I need advice on is what other little things can we do to boost morale and make sure that each agent knows how much we value them. Of course cost is an issue but we would like to give them something that would let them know we are watching and noticing not only the challenges but the great job they do too.
Examples: Baloons w/ lotto tickest
stickers w/ co. logo and date.
Please send me any ideas you may have. (Hotel industry)