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Reply To: Erlang Formulae

#11002
Iain Findlay
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Have a look in the book

Fundamentals of queueing theory, 2nd edition, GROSS

I am presently developing call centre staff allocation software which uses a variant on the Erlang C formlation to take into account caller abandonment. I would be interested to know about your intended use for your spreadsheet.

Iain Findlay