I have to admit in Sysmaster’s case, I have noticed an increase in their professionalism concerning technical support and documenting their products / services. Anyways if you have questions or problems regarding Sysmaster or cisco products you can send an email to jgustav@msn.com I will be happy to answer any question you may have regarding those systems (Please no dumb questions since I have not the time nor inclination to be a Voip Tutor to someone who has not been in the field)