Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors

Call Center QoS Calculation

Viewing 1 post (of 1 total)
  • Author
    Posts
  • #18673
    Carlos Bages
    Guest

    I need to get a 99,95% QoS with a call center that will make troubleshooting. My client is asking me that and I don’t remember how to make the calculations in order to get the number maximum of calls and /or trouble ticket open.

Viewing 1 post (of 1 total)
  • The forum ‘Call center’ is closed to new topics and replies.